Coronavirus (COVID-19)
Important Information
UPDATE 19th March 2020
Please click here to see important information regarding pharmacy opening hours
Due to the current situation we are experiencing a large increase in the volume of telephone calls, prescription requests and delivery requests. All pharmacy teams are working as hard as they can to provide an efficient service as possible, however please read the points below to ensure we can continue to do so. As the situation is changing very rapidly, please check our website regularly as advice may change often.
- Only order medication you require, stockpiling medication could put a huge strain on an already fragile distribution system.
- Please synchronise your repeat requests so that we can try and deliver all your items once a month only.
- If you are self isolating it is very important that you let us know when you request a delivery. We have to ensure our delivery drivers take the necessary precautions. The delivery driver will ring the doorbell, leave your medication on the doorstep and move away 2 metres to watch you take in the delivery. If no-one answers, medication will NOT be left on the doorstep.
- We expect a huge surge in requests for home delivery. So we can prioritise the elderly and housebound, if you have anyone that can come to the pharmacy to collect your medication, please send them in. However please give us notice that this is your intention so we can have your medication ready and reduce the number of people waiting in the pharmacy.
- Please ensure we have up to date contact details for you. We may need to contact you before we deliver.
- To reduce the volume of phone calls please use our website to request a prescription delivery. Use the link here to use our online request form.
- If your GP has issued an electronic prescription for you that needs delivering, please ensure you let us know as soon as possible.
- Please be patient with all our staff, they are doing the best they can under very difficult circumstances.
Further information regarding the Coronavirus, can be found at the NHS website here
Terms & Conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which govern O’Brien’s Pharmacy’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘O’Brien’s Pharmacy’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Fleetwood Health & Wellbeing Centre, Dock Street, Fleetwood, Lancashire, England, FY7 6HP. Our company registration number is 10618140 in the UK. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP address.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy Policy
Our pharmacists and their staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.
Information recorded
As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.
Information recorded may include:
- basic details about you, such as address, date of birth, next of kin;
- records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy;
- details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”);
- other details and notes about your health and medical treatment;
- information relevant to your continued care from other people who care for you
and know you well, such as other health professionals and relatives; and
- any other services we provide to you, for example, a flu vaccination or home delivery service
Processing Information
We process your personal data, which includes information from your prescriptions and any other pharmacy and health care services we provide to you (including medicines use reviews, flu vaccinations, stop smoking services , home delivery service etc.) for the purposes of:
- Your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS;
- Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,
- Management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.
- Our services- we may from time to time contact you via text message or email to notify you about services if you have opted in. We will not sell your details to any third party. If you wish to opt out please use the unsubscribe link found out the bottom of every email.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We hold your information for as long as advised by the NHS.
We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information.
Your Rights
You have the right to confidentiality under the General Data Protection Regulation and [the Data Protection Act 2018] and the common law duty of confidence.
We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
Our guiding principle is that we process your records in strict confidence.
Your right to view your health record
You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).
You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.
If you think any information we hold on you is inaccurate or incorrect, please let us know.
You may object to us holding your information.
If you have any complaints or need further information please contact our Data Protection Officer (DPO)
Lisa Cottam
O’Briens Pharmacy
Fleetwood Health & Wellbeing Centre
Dock St
Fleetwood
FY7 6HP
T: 01253 770103
E: l.cottam@obrienspharmacy.com
If you feel your enquiry has not been handled correctly you may lodge a complaint with the
Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow,
Cheshire
SK9 5AF.
General Data Protection Regulation
Privacy notice for applicants and employees of the O’Brien’s Pharmacy Group
Your data is sensitive information and we want to ensure we are taking good care of it. Therefore please take the time below to read our data notice, which informs you about how we handle your data.
The purpose of this privacy notice is to inform you what we do with your data for example how it is collected, stored, used, updated, shared and destroyed, and your rights in relation to the personal data about you that we hold. O’Brien’s Pharmacy Group (OBPG) currently consists of Albert Wilde Ltd, O’Brien’s Pharmacies Ltd, Fleetwood Health Centre Ltd, O’Brien’s Chemists Ltd, Warburtons Chemists Ltd, Cleveleys Health Centre Pharmacy, Cleveleys Pharmacy, Bispham Pharmacy and Riverside Pharmacy. We are a small group of independent pharmacies who act as a data controller for your personal information collected and used with regards to your application and employment with OBPG.
As a data controller we are deciding what data we are collecting, for what purpose it is used for and how it is handled. As a data controller we are registered with the Information Commissioner’s Office.
This notice will not form part of any contract of employment you have with any part of the O’Brien’s Pharmacy Group and it may be amended at any time. General Data Protection encompasses the handling of data and information about a living individual who can be directly identified from that data or coupled with any other information that is within our possession or likely to come into our possession.
We comply with our obligations under the GDPR by:
- keeping personal data up-to-date;
- storing and destroying it securely;
- not collecting or retaining excessive amounts of data; and
- protecting personal data from loss, misuse and unauthorised access and disclosure.
During the course of your employment and applications to the company we may hold a variance of information about you such as your name and address, bank details, date of birth, sex, sickness records, medical records, employment history, criminal convictions, driving license, and any other information such as disciplinary or complaints that arise during your employment.
If you are an applicant for a job role within our group, we will use this data to decide if you are a suitable candidate for the role that you have applied for. If you are one of our employees this data is used in order to make payments to you, produce your contracts of employment, and to ensure we are meeting legal standards such as the right to work and those of our regulatory body such as the GPhC who place a strong emphasis on patient care and safety. It may also be used for audit purposes or compliance with statutory obligations such as equal opportunity, performance and pay. We handle your data under a legal basis in order to comply with our legal obligations as an employer, for the purpose of our interests and your safety (such as CCTV), for the purpose of obligations under employment law and the defence of any claims within it, for your performance contract with our company. We may need to share your data with third parties in order to administer your contract of employment, for the requirements of regulatory bodies such as the GPhC or the NHS, in the prevention of crime or to third party advisors such as our insurance, health and safety or HR partners. This may also be in the completion of tasks such as the payment of wages or contributions to your pension. When we do this, we will only disclose your data that is necessary to fulfil the requirement of that service and we will ensure that any third party have data protection agreements in place to ensure that your data is kept secure and not for their own use such as marketing. We will not share your data to third parties unless you have requested us to in writing or we are required to do so by law e.g. in the prevention or investigation of a crime. We will not share your data for marketing or sell your data to any third party. Some of your personal data that we handle may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’) for example where one of our service providers operates outside the EEA. In these circumstances, your personal data would only be transferred on one of the following bases:
Where the transfer is subject to one or more of the appropriate safeguards for international transfers prescribed by applicable law;
A European Commission decision provides that the country or territory to which the transfer is made ensures an adequate level of protection; or
There exists another situation where the transfer is permitted under applicable law e.g. where we have your explicit consent.
Unsuccessful applicants for job roles will have their data held for a period of 12 months after the last date of any correspondence, after which it will be securely destroyed. If you are an employee of the group we will hold your data until there is no legal basis for retaining it. We may retain your personal data for up to 6 years after your employment ceased with the company. There are some aspects of your data that will be kept indefinitely as there is a legal requirement to do so.
There are some exceptions to your rights regarding your personal data but you have the following rights with respect to the data we hold
- to request a copy of your data
- to request your data is corrected if out of date, or incorrect
- to request it is erased if there is no requirement for us to retain it.
- to withdraw at any time your consent to us using it where the basis for its use is your consent;
- to request that it is transferred to another data controller (right to portability)
- where there is a dispute in relation to the accuracy or use of your personal data, to request that a restriction is placed on its further use;
- to object to the handling of personal data, where processing is based on our legitimate interests;
- to lodge a complaint with the Information Commissioner’s Office. However, you should normally raise your complaint with us in the first instance.
It is your obligation to ensure that we are informed if any of your personal data or information changes during your employment with us. Please inform your line manager and HR lead if your information changes. If we wish to use your data for a new purpose, we will inform you of this and update our privacy note.
If you feel there has been a breach of data with respect your own data or someone else’s it is imperative that you discuss this with your HR lead or your data protection offer as soon as possible.
Your Data protection officer is
Lisa Cottam
Main Office
O’Brien’s Pharmacy
Fleetwood Health and Wellbeing Centre
Dock Street
Fleetwood
FY7 6JZ
Mob: 07392196057
Tel: 01253770103
Your concerns will be handled with care and treated seriously as part of our obligations for data protection. If you wish to complain further as you believe we have not handled your complaint appropriately then you may contact
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: https://ico.org.uk/global/contact-us/email/
Tel: 0303 123 1113
